General terms and conditions

Article 1 - Definitions

In these terms and conditions: Cancellation period: the period within which the consumer can exercise his right of cancellation; Consumer: the natural person who does not act for commercial purposes and concludes a distance contract with the trader; Day: calendar day; Long-term transaction: A distance contract relating to a series of products and/or services whose delivery and/or performance obligation is spread over time; Durable medium: any means that allows the consumer or trader to store information addressed to him personally in a way that allows future access and unchanged reproduction of the stored information. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract during the withdrawal period; Trader: the natural or legal person who offers products and/or services at a distance to consumers; Distance contract: a contract where, within the framework of a system organised by the trader for the distance sale of products and/or services, a contract is concluded exclusively by using one or more distance communication techniques; Distance communication technique: a means that can be used to conclude a contract without the consumer and trader being in the same place at the same time. General Conditions: these General Conditions for Traders.

Article 2 - Identity of the trader

Company name: Vurela support@Vurela.nl Company registration number:

Article 3 - Applicability

These general terms and conditions apply to every offer from the Trader and to every distance contract and order between Trader and Consumer. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be stated before the distance contract is concluded that the general terms and conditions are available at the trader's premises and that they will be sent at the consumer's request as quickly as possible and free of charge. If the distance contract is concluded electronically, the text of these general terms and conditions may, by way of derogation from the previous point and before the distance contract is concluded, be made available to the consumer electronically in a way that allows the consumer to easily store it on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be read electronically and that they will be sent electronically or otherwise free of charge at the consumer's request. If, in addition to these general conditions, specific product or service conditions also apply, the second and third paragraphs apply mutatis mutandis, and in the event of conflicting general conditions the consumer may always invoke the applicable provision that is most favourable to him. If at any time one or more provisions of these general terms and conditions are wholly or partially invalid or are cancelled, the agreement and these terms and conditions shall otherwise remain in force and the provision concerned shall be replaced immediately and by mutual agreement by a provision that comes as close as possible to the original intention. Situations not regulated in these General Terms and Conditions shall be judged ‘in the spirit’ of these General Terms and Conditions. Ambiguities regarding the interpretation or content of one or more provisions of our Terms shall be interpreted ‘in the spirit’ of these General Terms.

Article 4 - The offer

If an offer has a limited period of validity or is subject to conditions, this is clearly stated in the offer. The offer is non-binding. Traders have the right to change and customise the offer. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a thorough assessment of the offer by the consumer. If the trader uses images, these are a true representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the trader.

Article 5 - The agreement

The agreement is concluded, subject to the provision in section 4, at the moment the consumer accepts the offer and fulfils the conditions thereby stipulated. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the trader, the consumer may cancel the contract. If the contract is concluded electronically, the trader will take appropriate technical and organisational measures to protect the transmission of data and provide a secure web environment. If the consumer can pay electronically, the trader will take appropriate security measures. The trader may - within the limits of the law - investigate whether the consumer can fulfil his payment obligations, as well as all the factors and facts that are important for the responsible conclusion of a distance contract. If the investigation gives the trader good reason not to conclude the contract, he has the right to reject an order or request and the justification or impose specific conditions for fulfilment. The trader shall, at the latest upon delivery of the purchased product or service to the consumer, provide the following information in writing or in such a way that it can be stored by the consumer in an accessible database on a durable medium: a. the visiting address of the trader's branch where the consumer can make complaints; b. the conditions and how the consumer can exercise the right of withdrawal or a clear notice of exclusion of the right of withdrawal; c. Information about guarantees and existing after-sales services; d. Information in article 4, section 3 of these terms, unless the trader has already provided this information to the consumer prior to the execution of the contract; e. The requirements for cancelling the contract if the contract has a duration of more than one year or is of indefinite duration.

Article 6 - Right of Withdrawal

1. For delivery of products:
When purchasing products, the consumer has the right to dissolve the agreement without providing any reason within 14 days. This withdrawal period starts from the day the consumer, or a third party appointed by the consumer in advance, and who is not the carrier, has received the product, or:

  • If the consumer has ordered multiple products in the same order: the day the consumer, or a third party appointed by the consumer, received the last product. The merchant may, provided that they clearly informed the consumer prior to the order, refuse an order of multiple products with different delivery times.
  • If the delivery of a product consists of multiple shipments or parts: the day the consumer, or a third party appointed by the consumer, received the last shipment or part.

2. For services and digital content not supplied on a tangible medium:
For services and digital content not supplied on a tangible medium, the following applies: the right of withdrawal expires 14 days after the conclusion of the agreement.

3. Extension of the withdrawal period for services and digital content not supplied on a tangible medium:
If the merchant has not properly informed the consumer of the right of withdrawal, the withdrawal period will expire twelve months after the end of the original withdrawal period, as referred to in the previous paragraphs of this article.

4. If the merchant informs the consumer of the information referred to in the previous paragraph within twelve months after the end of the original withdrawal period, the withdrawal period will expire 14 days after the day the consumer received that information.

Article 7 - Consumer Obligations During the Withdrawal Period

During the withdrawal period, the consumer shall handle the product and packaging with care. The consumer is only allowed to inspect and use the product to the extent that would be permitted in a shop. The consumer is only liable for any decrease in the product's value that results from handling the product beyond what was necessary to determine its nature, characteristics, and functioning.

Article 8 - Exercise of the Consumer's Right of Withdrawal and Associated Costs

If the consumer exercises their right of withdrawal, they must notify the trader within the withdrawal period using the standard withdrawal form or in another unequivocal manner. As soon as possible, but within 14 days from the day they informed the trader of their decision to exercise the right of withdrawal, the consumer must return the product or hand it over to the trader (or a representative of the trader). This is not necessary if the trader has offered to collect the product themselves. The consumer has returned the product within the withdrawal period, or at least within 14 days from the day they communicated their intention to exercise the right of withdrawal. The consumer must return the product with all accessories, in its original condition and packaging if reasonably possible, and in accordance with the reasonable and clear instructions provided by the trader. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer. The consumer bears the direct costs of returning the product. If the trader has not informed the consumer that they must bear these costs, or if the trader has indicated that they will bear the costs themselves, the consumer is not required to bear the costs of returning the product. If the consumer has expressly chosen a delivery method other than the cheapest standard delivery, the trader is not required to bear the additional costs of this.

Article 9 - Trader’s Obligations in the Event of Withdrawal

If the trader enables notification of the withdrawal by electronic means, they must promptly send a confirmation of receipt of such notification. The trader will reimburse all payments received from the consumer, including any delivery costs charged by the trader for the returned product, without undue delay and within 14 days from the day on which the consumer notified them of the withdrawal. Unless the trader offers to collect the product themselves, they may withhold the reimbursement until they have received the product or until the consumer provides proof that they have returned the product, whichever occurs first. The trader will use the same payment method for the reimbursement as the consumer used for the initial transaction, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer. If the consumer has chosen a delivery method other than the cheapest standard delivery, the trader is not required to reimburse the additional costs of that method.

Article 10 - Exclusion of the Right of Withdrawal

The trader may exclude the following products and services from the right of withdrawal, but only if the trader has clearly stated this in the offer, at least before concluding the agreement:

  1. Products or services whose price depends on fluctuations in the financial market that the trader cannot influence, and which may occur within the withdrawal period;
  2. Agreements concluded at a public auction;
  3. Services performed according to consumer specifications that are not prefabricated and that are based on an individual decision or choice by the consumer or are clearly personalised;
  4. Products that deteriorate rapidly or have a limited shelf life;
  5. Sealed products that are not suitable for return due to health protection or hygiene reasons, and where the seal has been broken after delivery;
  6. Products that, by their nature, are inseparably mixed with other goods;
  7. Alcoholic beverages, the price of which was agreed upon when the agreement was concluded, but the delivery of which can only take place after 30 days, and whose actual value depends on market fluctuations that the trader cannot influence;
  8. Audio and video recordings and computer software where the consumer has broken the seal;
  9. Newspapers, magazines, or periodicals, with the exception of subscription contracts for these;
  10. The supply of digital content that is not supplied on a tangible medium, but only if:
    a. the execution began with the consumer's prior express consent; and
    b. the consumer has acknowledged that they lose their right of withdrawal once the agreement has been fully performed by the trader;
  11. Agreements for services related to accommodation, if the agreement provides for a specific date or period of performance, and for purposes other than residential, such as the transportation of goods, car rental, and catering;
  12. Agreements related to leisure activities if the agreement provides for a specific date or period of performance;
  13. Products made according to consumer specifications that are not prefabricated and are made based on an individual decision or choice by the consumer or are clearly personalised;
  14. Sealed audio and video recordings and computer software if the seal has been broken after delivery;
  15. Daily goods delivered to the home within a specified time frame or period;
  16. Agreements for gaming and lottery services.

Article 11 - Prices

During the validity period, prices of the products and/or services offered will not be increased, except for prices based on hourly or fixed rates. These prices include VAT. Regarding delivery costs, other provisions in these terms and conditions apply. All prices are subject to typographical errors. For delivery within the EU, VAT is included. For deliveries outside the EU, VAT is not included.

Article 12 - Compliance and Warranty

The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and the existing legal provisions on the date of the agreement. If agreed, the trader also guarantees that the product is suitable for use other than normal use. A guarantee provided by the trader, manufacturer, or importer never limits the legal rights and claims that the consumer may assert against the trader under the agreement.

Article 13 - Delivery and Performance

The trader will take the utmost care when receiving and executing product orders and when assessing requests for the provision of services. The place of delivery is the address provided by the consumer to the trader. Subject to the provisions of Article 4 of these terms and conditions, the trader will confirm the acceptance of orders within 14 days via electronic means, unless a longer delivery time has been agreed upon. If delivery is delayed or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed no later than 30 days after placing the order. In this case, the consumer has the right to terminate the agreement without cost and may be entitled to compensation. After termination in accordance with the previous paragraph, the trader will refund the amount paid by the consumer without undue delay. The risk of damage and/or loss of products lies with the trader until the time of delivery to the consumer or a pre-designated representative, unless otherwise expressly agreed.

Article 14 - Disputes

Agreements between the company and the consumer to which these general terms and conditions relate are governed exclusively by Dutch law. This applies even if the consumer resides abroad.